Feedback and Complaints

At Your Way Disability SA we value every piece of feedback, whether positive or constructive. Your insights help us strengthen our services, address concerns promptly, and ensure you feel supported at every step. Sharing your experiences allows us to improve the quality, safety, and consistency of the supports we provide. We encourage all participants, families, carers, and stakeholders to use our feedback and complaints form so we can respond quickly and work with you to achieve the best possible outcomes.

If you would like to discuss a matter directly, you are also welcome to contact our Managing Director, Paul Cooke, at paul@yourwaydisabilitysa.com.au

If you ever feel your concerns have not been resolved or you would prefer to speak with an external body, you can contact the NDIS Quality and Safeguards Commission:

• Phone: 1800 035 544
• TTY: 133 677
• National Relay Service: 1300 555 727
• Online: Search NDIS Commission Complaints
• Hours: Monday to Friday, 9am to 5pm (AEST)

Your feedback helps us continually improve and provide the highest standard of care, Your Way, Every Day.